We live by the Platinum Rule – “Treat others the way they want to be treated”
- Being based locally here in many suburbs around Victoria, we are quintessentially Victoria. We believe in the benefit of having the depth of local knowledge coupled with logistical advantage in managing complex Strata properties with our signature onsite assistance.
- Being specialised with the appropriate credentials in managing complex Strata Properties, We believe that the key to successful strata management is to have the most experienced team of trained professionals along with qualified support staff specially with the right mindset to understand not just about buildings but mostly about human relationships.
- Being driven to achieve Service & Process efficiencies on par with the rest of world, we believe in taking the advantage of performance enhancing advanced computer systems and online platforms that can be developed to promote technological cross partnering with other service providers.
- We believe that it is the Strata Management Company’s responsibility is to take the lead to help build that Community spirit together with a sense of well-being among individuals within the neighbourhood through a well-planned program of training while encouraging volunteer community participation.
- We believe in a single point of contact to achieve communication efficiencies. This can be accomplished by giving 24 x 7 access through a comprehensive Online Concierge to access in to all your resources and to keep in touch with key personal on online capacity.
That means you can avoid all that toing and froing of emails/messages and umpteen number of calls on your interactions not only with your management team but also with other stake holders including supplier/support services.
How about handling after hour emergencies issues with having that added convenience of being able to use any computer devices or Smart phones, public or personal?
- We believe in strategic business partnering/Networking with industry experts in practically all areas including Strata legislation, Insurance, Occupational Health & Safety, and Engineering Baking etc. And with their in-house presence as it were, we can become truly resourceful by providing expert strata advice mostly on pro bono capacity.
- Promoting sustainable energy saving tools such as “Smart Blocks” program for the benefit of Strata Buildings, we believe in making a positive contribution with the upkeep of managing the common areas of any strata apartment blocks. This facility can be introduced right from the beginning of any project and by working together we can tune up any building.
(“Smart Blocks” is project developed by and in partnership between Strata Community Australia, City of Melbourne, Owners Corporation Network of Australia and Green Strata).